Friday, June 7, 2013
Would you continue to spend thousands of dollars with a company that has numerous consumer complaints, cannot be a member of the BBB in the market where it conducts most of its business and shops for membership in unsuspecting cities?
You will have the opportunity to judge one such company after reading the next few paragraphs.
I have published several articles related to consumers verifying especially home service companies with the BBB and or Texas Department of Licensing and Regulations. There are many companies that claim to provide company references however they derive financing from these companies and depend on them for their operations.
This is not the case with the BBB and TDLR. Companies especially large ones have a hard time dealing with customer complaints and many choose to resign from the BBB instead of addressing these complaints. Other companies continue to operate in the market but register an office in another City where they perform no work. These companies are aware the financial benefits of accreditation but with such bad service and extensive complaints and the need to maximize profits makes membership and accreditation unattractive.
Below is a study of one such company and its relationship with the BBB.
According to BBB records, John Moore Services has shown a pattern of complaints in which consumers allege relatively minor repair issues are often diagnosed by John Moore technicians as major repairs or replacements which consumers later deem to be unnecessary. In numerous complaints related to AC system repair calls, BBB noted John Moore representatives were alleged to quote a relatively inexpensive repair fee initially and prior to a visit; however, upon arrival and inspection consumers state they are often told they need an entirely new AC system amounting to several thousand dollars, in most cases. Numerous consumers state that upon getting a second opinion from another company, they often find that their AC system does not need to be replaced, rather it can be repaired or have a minor component replaced.